![]() ![]() Also, I dualboot Windows 10 and Ubuntu 20. EDIT: I currently have HexChat set up, but Ill leave this here for replies for future reference for others and for myself. to get an in-depth understanding of your team's performance.ĭownload the Limechat app and login using your existing details. I have heard about Freenode, Hexchat and Quassel IRC. Break down each metrics by agents, conversation labels, days, time of day etc. Measure important CX metrics such as FRT, Resolution Time, and open conversations to get a real-time snapshot of your customer support.
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